Frequently asked questions
Everything you need to know before your first scoop.
Getting Started
New to TidyTails
Not at all. As long as your technician can safely reach the yard, an unlocked gate or a code/latch you share with us, you can be at work, running errands, or fast asleep. We text you a photo and a "gate secured" confirmation the moment we finish, so you always know we came and went.
Often the same week. Once you send your zip code and a couple of yard details, we confirm your price and slot you into the next available route, frequently within one to three business days. In many neighborhoods we even offer same-day first cleanups when a tech is already nearby.
It takes about 60 seconds. Fill out the form on our contact page or call (555) 123-4567 with your zip, yard size, and number of dogs. We text back an honest, flat price, no awkward sales call, no surprise upsells. See full plan details on our pricing page.
We cover the metro and the surrounding suburbs, including Maple Grove, Riverside, Oakdale, and Lakeview, and we're adding routes all the time. Check the full list on our service areas page. Don't see your town? Reach out anyway; if there's demand nearby, you may be next.
Service & Scheduling
Visits, frequency & flexibility
Most one- and two-dog households choose weekly service to keep the yard consistently fresh. Bi-weekly is a great budget-friendly option for smaller dogs or lighter traffic, and twice-weekly is popular for multiple large dogs. Not sure? Tell us your situation and we'll recommend the right rhythm, you can change it anytime.
More dogs are no problem, it's our specialty. Pricing scales gently with the number of pups, and for busy three-plus-dog yards we may suggest a more frequent visit so things never pile up. You'll get a clear flat rate up front that covers every last pile, no per-pickup math.
Yes, we show up rain or shine, all year round. Light rain and cold don't slow us down. In rare cases of unsafe conditions like lightning, deep ice, or a heavy snowstorm, we'll text you, push your visit to the next safe day, and make sure nothing gets missed in the meantime.
Absolutely. Just send us a quick text or email before your trip and we'll hold your spot, no fees, no penalties. Many clients actually keep service running while they're away so they come home to a spotless yard. It's your call, and you'll never be charged for a visit we don't make.
Just leave it unlocked on your service day, or share a gate code or lockbox combo so we can let ourselves in. We keep that info secure and confidential. If we ever arrive to a locked gate we can't open, we'll text you right away and return at no extra charge once access is sorted out.
Safety & Cleanliness
Keeping your home & pets safe
Every single one. Each TidyTails tech passes a thorough background check before they ever step into a yard, and our whole company is fully insured and bonded. They wear branded uniforms and ID, so you'll always know exactly who's on your property and that they're someone we trust around your home and pets.
Dog waste can carry parasites and bacteria, so we disinfect every scoop, rake, and boot sole between yards, never carrying one home's mess to the next. Waste is double-bagged and hauled away with us, not left in your bin. It's a simple routine that keeps your yard, and your whole neighborhood, healthier.
Yes. Our deodorize & sanitize treatment uses pet-safe, family-friendly products that neutralize odor and bacteria without harsh chemicals. Once it dries, usually within an hour, your dogs and kids are free to romp on the grass as usual. Fresh-smelling yard, zero worry.
We treat your yard like our own. Our techs work carefully around garden beds, borders, and delicate plantings, and our tools are designed to lift waste without tearing up the grass. Removing waste regularly actually protects your lawn from the nitrogen burn and brown patches that buildup causes over time.
Billing & Plans
Payment, contracts & our promise
Never. Every plan is month-to-month with no long-term commitment and no lock-in. We'd rather earn your business with great service every week than trap you in paperwork. Pause, skip, or cancel whenever life calls for it, no fine print, no hoops.
Easy and automatic. We securely save your card and bill monthly for that month's visits, no checks to mail, no cash to leave out, no chasing invoices. You'll get a clear receipt every cycle, and you can update your payment details or ask a billing question anytime by calling (555) 123-4567.
Anytime, with zero penalty. A quick text, email to hello@tidytails.com, or call is all it takes, we'll stop service and settle up for visits already completed. No cancellation fee, no guilt trip. And if you ever come back, your spot is always welcome.
Our Happiness Guarantee is simple: if we ever miss a spot, just let us know within 24 hours and we'll come back and fix it free, no questions, no fine print. It's the same standard that's earned us a 4.9/5 rating across 600+ reviews and over 12,000 yards scooped. If you're not thrilled, we make it right.
Still Have Questions?
We're happy to help, just ask.
Can't find your answer here? Our friendly team is one quick message away, Mon-Sat 7am-6pm. Reach out and we'll get you a clear, honest answer (and a free quote if you'd like one).